Last Updated: May 18th, 2024

Canadian Homeopathy Wellness Group is a trade name of Homeopathic Healing Inc. and is a registered trademark. Canadian Homeopathy Wellness Group (also known as “Homeopathic Healing,” "us," "we," or "our") respects your privacy and we take great care with your personal information that we gather when you access or use Mychwg.com and related websites, applications and services owned and operated by Homeopathic Healing, and that link to this Privacy Policy (collectively, the “Services”). This policy describes how we use data, with whom we share it, your rights, and choices, and how you can contact us about our privacy practices and policies. This policy DOES NOT apply to third-party websites, products, or services that have any connection/link to our Platform and/or Services, and you should consider the privacy practices and policies of those third-parties carefully. Any use of Canadian Homeopathy Wellness Group’s Services is at all times subject to the Agreement (as the term “Agreement” is defined in our Terms of Use, which incorporates this Privacy Policy). Thank you so much for choosing Canadian Homeopathy Wellness Group. 

1. OVERVIEW 

Homeopathic Healing Inc. obtains Personal Data from (“Users”), (“Advocates”), ("Providers"), collectively (“Users, “you,” or “your”). We do so to connect you to the Platform to enable the usage of our Services. 

2. PERSONAL DATA WE COLLECT

The following subsections detail the categories of Personal Data that we collect and have collected. “Personal Data” means any information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules, or regulations. 

a. User

Users are required to provide full name, phone number, email address, and geographical information. Users providing their personal data have access to Mychwg.com’s marketplace and can book appointments with Providers on the marketplace. If a user chooses, they may provide their credit card information when booking with a healthcare practitioner. Users are able to "save" their credit card information for convenience purposes.

b. Healthcare Provider

Healthcare providers are subscription members that have access to our marketplace, and our clinic management service; Remport. Healthcare providers are required to provide a full name, phone number, email address, geographical information, credit card information, billing contact, and a billing email. Healthcare providers are also required to provide certain types of business data which are public in nature such as professional registration numbers. 

d. Communication with us

If you express an interest in obtaining additional information about our Services, are looking to contact us for any type of support and or use our “Contact Us” portal or similar features within our Services, we may require that you provide additional data such as your name, job title, name of company associated with, address, phone number, email address. If you communicate with us via phone call, we may record the call for quality assurance purposes in accordance with applicable laws. If you visit our offices, you may be required to register as a visitor and provide additional personal data including (without limitation) your name, email address, phone number, name of company associated with, and date of arrival.

e. Events

Canadian Homeopathy Wellness Group facilitates events that will require attendees to provide additional personal data including email address, phone number, and name of company associated with.

f. Other

If you provide us, our service providers or our affiliates with any Personal Data relating to other individuals, you represent that you have the authority to do so, and where required, have obtained the necessary consent, and acknowledge that it may be used in accordance with this Privacy Statement. If you believe that your Personal Data has been provided to us improperly or want to exercise your rights relating to your Personal Data, please contact us. 

g. Information that we collect automatically

As is true of most websites, our platform uses cookies and other browser-based technologies to gather certain information automatically when individual users visit our websites. This information is used to analyze overall trends, help us provide and improve our Site, offer a tailored experience for all Users, and secure and maintain our Site. These browser-based technologies obtain and record the following information about your use of our Platform: 

• Browser and device data such as IP address, device type, internet browser type, operating system name and version, screen resolution, device manufacturer and model, language, plug-ins, extensions, add-ons, and the language version of the Platform you are visiting/using.
• Usage data, such as time spent on the Platform, including the pages visited, consistency of visits, links clicked, language preferences, and the pages that may have referred you to the Platform and everything it includes.

We also collect information about you from other sources including third parties from whom we purchase Personal Data and from publicly available information. We may combine this information with Personal Data provided by you. This helps us update, expand, and analyze our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you. The Personal Data we collect from other sources includes identifiers, professional, professional or employment related information, education information, commercial information, visual information, internet activity information, and inferences about preferences and behaviours. We collect such Personal Data from the following sources:

• Third party providers of business contact information, including mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), IP addresses, social media profiles, LinkedIn URLs and custom profiles, for purposes of targeted advertising.

You can learn more about the cookies that may be provided through Mychwg.com by reading through our Cookie Policy.

3. HOW WE USE PERSONAL DATA

The following subsections detail the ways of how we use the personal data we have collected.

a. Products and Services

Our use of Personal Data relates to the facilitation, maintenance, and execution of our Services, including but not limited to our relationship with our Users and Healthcare Providers.

Remport

·        We use Personal Data for the creation of Clinic Profiles (also known as client portals). We ensure you that all the Personal Data collected is to be used directly for Profile purposes and whatever information we hold on to is for business relationship maintaining purposes only. 

All Services and Platform Users

·         The Personal Data we obtain from our users is strictly used for identification purposes and any type of relationship building/maintaining between the users and us, users and the Platform, and the users and Services; including but not limited to any type of event promotion, e-mail communication, mail communication, advertising and marketing and any other Services we may offer in the future. If in the event more Services are offered by us, this policy will be updated with the most up-to-date privacy practices. 

b. Marketing and event-related communications

If you elect to receive such communications, we may send you email marketing communications about Canadian Homeopathy Wellness Group and all its affiliates' Services and Products, invite you to events, ask you to fill out surveys, or otherwise communicate with you for marketing purposes in accordance with applicable law(s). For example, outside of e-mail communication, we may acquire your business contact information through in-person events and/or we may use the information to follow-up with you regarding other events, provide you information about Services we offer that relate to the nature of the event, and only with your permission include you on any future marketing information campaigns.

c. Advertising 

When you provide any form of Personal Data to us, the Personal Data collected from you may be used for "internet-based marketing," which includes direct ads of our Services to you through cookies (or similar technologies). You have the choice to control cookies (or similar technologies) we use to advertise to you. Please see our Cookie Policy for more information.

We do not advertise to third parties through any of our marketing practices; this includes products categorized as medicine (homeopathic, naturopathic, allopathic, or anything classified as medicine within applicable law), and Providers that may or may not use our Services. If you attend our events, any advertising of Providers that are involved will be orchestrated by them and themselves only through their own business advertising practices. We do not own, share, or collaborate with the marketing & advertising of Providers outside of our Services. 

We do however use affiliate marketing within our Services for the sole benefit of all our users. 

d. Social Media Features

Our services may use social media features, such as the "Tweet" button and other sharing widgets ("Social Media Features”). Social Media Features may allow you to post information about your activities on our website to outside platforms and social networks. Social Media Features may also allow you to like or highlight information we have posted on our Site or our branded social media pages. Social Media Features are either hosted by each respective platform or hosted directly on our website. Your interactions with Social Media Features are governed by the privacy policies of the companies providing them. 

4. HOW WE DISCLOSE PERSONAL DATA

Canadian Homeopathy Wellness Group does not currently sell or rent your Personal Data to any affiliates, related companies, partners, or third parties that may or may not be involved or associated with us. We will only share your Personal Data, if necessary, with entities we trust or if required by a court of competent jurisdiction.

a. Corporate transactions

If we enter a transaction that alters the structure of our business, such as reorganization, merger, joint venture, change of control, or other disposition of our business assets or portions, your Personal Data may be transferred in connection to such events.

b. Compliance and harm prevention

If we believe it to be necessary in our sole and absolute discretion, we will share your Personal Data to comply with applicable law, to enforce our contractual rights, to protect the right, privacy, safety, and property of Homeopathic Healing Inc, you, or other Users; and to respond to any requests from courts, law enforcement agencies, regulatory agencies, and any other public and Canadian government authorities. 

c. Opt-out from the setting of cookies on your individual browser

In addition to using the user preference system, in may cases you may opt-out from the collection of non-essential device and usage data on your web browser by managing your cookies at the browser or device level.

d. Your data protection rights

According to the laws which apply to our jurisdiction, you have the following rights regarding the Personal Data we possess and control about you.

• The right to request that we erase your Personal Data in certain circumstances provided by law.
• The right to request that we will update your Personal Data that is inaccurate, outdated, or incomplete.
• The right to request a copy of your Personal Data.

Due to the premise of our business, we handle the process for exercising data protection rights through email communication. You, and solely you, unless consented by you otherwise in writing, may contact us to exercise any of the above data protection rights you possess.

6. SECURITY AND RETENTION

We will use commercially reasonable efforts to ensure that all processed Personal Data in our possession is kept secure. While we maintain organizational, administrative, and technical standards against unauthorized access, destruction, loss, misuse, or alteration of Personal Data, we cannot guarantee that your Personal Data may be subject to unauthorized disclosure. Please refer to your rights and choices or contact us if you have any questions.

We retain the right to keep your Personal Data if we are providing Services to you, or you are using our Platform in whatever way that requires sharing your Personal Data with us. If we are not providing you Services, we still retain the right to keep your Personal Data even if you close your account(s), for the legal and regulatory purposes that we are obliged to partake in, and for the purposes of fraud monitoring, detection, and prevention. We also retain your Personal Data for levies, accounting financial reporting, and other auditory processes.

7. USE BY MINORS

Our websites and services are not directed at individuals under the age of fourteen (14), and we request that they do not provide their Personal Data through the Services and Platform. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us by using information in Section 10 below and we will take steps to delete their Personal Data from our systems.

8. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time as our Platform and Services go through changes and progressions to reflect the changes in our Personal Data practices or relevant laws. Any changes become effective when the updated Privacy Policy is posted on the Platform and Services. The "Last Updated" legend on the top of the policy is an indication when this Privacy Policy was last updated.

In some cases, we will include our Privacy Policy when communicating certain Services to you.

We encourage you to periodically review this Privacy Statement to stay informed about our collection, processing and sharing of your Personal Data.

9. LINKS TO OTHER WEBSITES

The Platform and Services may provide the ability to connect to other websites. These websites may operate independently from us and therefore may have their own privacy policies or notices, which we highly recommend you review. We are not responsible for websites that are not owned or controlled by us, including any matters of Personal Data issues that happen on their end.

10. CONTACT US

If you have any questions or complaints about this Privacy Policy, please contact us electronically at support@mychwg.com